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Grievance Officer

In compliance with the Information Technology Act, 2000 and the rules made thereunder, GMC Portal has appointed a Grievance Officer to address your concerns and complaints.

Grievance Officer Details

Name: Shyam Mahto
Designation: Technical Head
Address: Giridih Municipal Corporation, Giridih, Jharkhand
Email: grievance@paygmc.in
Phone: +91 8210700XXX
Working Hours: Monday to Friday, 10:00 AM - 5:00 PM

How to File a Grievance

If you have any complaint or grievance regarding the services provided through the GMC Portal, please send an email to the Grievance Officer at grievance@paygmc.in with the following details:

  • Your full name and contact information
  • Nature of the grievance
  • Transaction/reference details (if applicable)
  • Any supporting documents or evidence
  • Date of the issue

Resolution Timeline

The Grievance Officer will acknowledge receipt of your complaint within 48 hours and endeavor to resolve it within 15 working days.

Escalation

If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate the matter to the Municipal Commissioner, Giridih Municipal Corporation.